Privacy Policy

1. Who this policy covers

This policy covers two groups of people: studios, meaning the print shops and design businesses that hold a Memori account, and visitors to withmemori.com.

It does not cover the relationship between a studio and its own clients. When a studio uses Memori to take orders, send proofs or run a storefront, that studio decides what client information to collect and why. Memori stores and processes that information on the studio's behalf and on its instructions. If you are a client of a studio, the studio is the right place to direct questions about your information, and we will help them respond.

2. Information we collect

Account information. Your name, email address and sign-in details. If you sign in with Google, we receive your name, email address and profile picture from Google. We never see your Google password.

Studio information. Your business name, address, logo, branding and the settings you choose.

Billing information. Your plan, billing email and payment history. Card details are entered directly with our payment processor, Stripe. We do not receive or store full card numbers.

Content you add. Orders, proofs, files, photos, messages, products, prices and the contact details of your clients.

Usage information. Pages viewed, actions taken, approximate location derived from IP address, browser and device type, and error logs. We use this to keep the service working and to improve it.

Messages to us. Anything you send when you email us or ask for support.

3. How we use information

• To provide Memori: running your account, processing orders and proofs, and delivering email on your behalf.
• To bill you for your plan and to prevent fraud.
• To send service messages, such as trial reminders, receipts and security notices.
• To answer support requests.
• To fix problems and improve the product.
• To meet legal obligations.

4. What we do not do

• We do not sell personal information.
• We do not use your clients' information to market to them.
• We do not use your content to train artificial intelligence models.

5. Who we share information with

We share information only with companies that help us run Memori, and only as far as they need it to do that work:

• Clerk for sign-in and account security.
• Stripe for payments and subscription billing.
• Vercel for hosting and site analytics.
• Supabase for database hosting.
• Cloudflare for file storage and network security.
• Resend for sending email.
• Anthropic for the AI features, which receive only the text needed to answer a request.
• Shippo for shipping rates and labels, if you use shipping.
• Dropbox or Google Drive, only if you choose to connect your own account.

We may also disclose information if the law requires it, to protect the rights and safety of our users or the public, or as part of a merger or sale of the business, in which case this policy continues to apply to your information.

6. Cookies

Memori uses cookies that are necessary to keep you signed in and to protect your account. This website uses privacy-friendly analytics to count visits. A studio may choose to add its own analytics tools to its storefront; those are the studio's choice and are covered by the studio's own notices.

7. How long we keep information

We keep your information for as long as your account is open. If you close your account, we delete or anonymize your studio's content within 90 days, except where we need to keep records for tax, accounting or legal reasons. Backups are overwritten on a rolling schedule.

8. Security

Information is encrypted in transit, access to production systems is restricted, and each studio's data is kept separate from every other studio's. No system is perfectly secure. If we learn of a breach affecting your information, we will tell you without undue delay.

9. Your choices and rights

You can view and change most of your information from your account settings. You can ask us for a copy of your information, ask us to correct or delete it, or close your account, by emailing hello@withmemori.com. We respond within 30 days.

Depending on where you live, you may have additional rights under local law, such as the right to object to certain processing or to complain to a data protection authority. We honor those rights.

10. Where information is processed

Memori is operated from the United States, and information is stored and processed there and in other countries where our service providers operate.

11. Children

Memori is a business tool and is not intended for anyone under 18. We do not knowingly collect information from children.

12. Changes to this policy

If we make a material change, we will update the date at the top of this page and notify account holders by email before the change takes effect.

13. Contact

Questions about this policy or your information: hello@withmemori.com. See also our Terms of Service.