Terms of Service

1. Your account

You must be at least 18 and able to enter into a contract on behalf of your business. Give us accurate information, keep your sign-in details secure, and tell us promptly if you think someone else has accessed your account.

You are responsible for what the people you invite to your studio do in your account.

2. Free trial

New studios get a 14-day free trial. No credit card is required to start. If you have not chosen a paid plan when the trial ends, your studio moves to limited access until you subscribe. We do not charge you unless you choose a plan and enter payment details.

3. Plans, billing and renewal

Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. Current prices are listed on our pricing page. Prices are in US dollars and do not include any taxes that apply.

Your subscription renews automatically at the end of each billing period until you cancel. If you add payment details during your trial, your first charge is made when the trial ends.

If a payment fails, we will try again and let you know. If it remains unpaid, we may limit or suspend your studio's access.

We will give you at least 30 days' notice by email before any price increase takes effect for your plan.

4. Cancelling and refunds

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Payments are not refundable, and we do not give credit for partly used periods, except where the law requires it. If something has gone wrong with a charge, email hello@withmemori.com and we will put it right.

5. Your content

Everything you and your clients put into Memori, including orders, files, proofs, designs and client details, belongs to you. You give us permission to store, process and display it only as needed to run the service for you.

You are responsible for having the right to use the content you upload, and for the accuracy of what you send to your clients. You can ask us for a copy of your content or to delete it, and we handle it as described in our Privacy Policy.

6. Your clients and your sales

Memori is the tool; the business is yours. You are the seller of record for anything you sell through your storefront or invoices. You set your own prices and policies, and you are responsible for fulfilling orders, handling refunds and disputes with your clients, collecting any taxes that apply, and complying with the laws that apply to your business.

If you connect your own Stripe account to take payments, those payments are between you, your clients and Stripe, and Stripe's terms apply to them.

You are responsible for telling your clients how you use their information, and for having permission to send them the emails you send through Memori.

7. Acceptable use

You agree not to use Memori to:

• break the law or infringe anyone's rights;
• send spam or unsolicited marketing;
• upload malicious code, or content that is unlawful, harassing or deceptive;
• probe, overload or interfere with the service or other studios' data;
• copy, resell or reverse engineer the service.

We may suspend an account that breaks these rules. Where we reasonably can, we will warn you first.

8. Our service

We work to keep Memori available and reliable, and we improve it regularly, which means features may change. We will give reasonable notice before removing something you are likely to depend on.

Memori, its software, design and name belong to us. These terms give you the right to use the service while your account is in good standing; they do not transfer ownership of it.

AI features generate suggestions that may be inaccurate. Review anything they produce before you send it to a client.

9. Ending an account

You may close your account at any time. We may close or suspend an account that seriously or repeatedly breaks these terms, or that remains unpaid. After an account closes, we delete its content as described in our Privacy Policy, so ask us for a copy of anything you need first.

10. Disclaimer

Memori is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including that the service will be uninterrupted, error-free, or fit for a particular purpose.

11. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to cover our reasonable costs if a third party brings a claim against us because of content you uploaded, how you ran your business through Memori, or your breach of these terms.

13. Changes to these terms

If we make a material change, we will update the date at the top of this page and email account holders at least 14 days before it takes effect. Continuing to use Memori after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located there, unless the law where you are based gives you the right to bring it elsewhere.

15. Contact

Questions about these terms: hello@withmemori.com.